PEOPLE FIRST
Accessibility Standards Training
According to Statistics Canada (2006) & the Participation and Activity Limitation Survey (PALS), Ontario reported a disability rate of 15.5%, an increase from 13.5 in 2001. Population projections estimate that by 2021, 20% or 1 in 5 Ontarians will report living with some form of disability.
Under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilties Act (AODA), people with disabilities have the legal right to be free from discrimination in employment, services, goods, facilities and housing.
Accessible Customer Service Training is now mandated by the Accessibility Standard for Customer Service, Regulation 429/07 under the AODA. Non-compliance penalties range from $50,000 to $100,000 per day!
Changing Paces was the first training firm in Ontario to have developed, tested and implemented an Accessible Customer Service Staff Training Program.
Our Disability Awareness and Accessible Customer Service Training programs will ensure that your organization is not only in compliance with Ontario legislation but also well prepared to support, serve and accommodate this growing sector of our population.
All of our facilitation team members either lives with a disability themselves or has been a primary caregiver to someone with a disability.
About Our Training Programs
PEOPLE FIRST:
Accessible Customer Service (ACS)
Staff Training
- This 3-hour program has been specifically designed to fulfill the training requirements defined in the Accessibility Standards for Customer Service under the AODA.
- It is intended for all staff, volunteers or agents of the organization who have any contact with the public and is highly interactive and experiential.
- This program runs $1,495 per event with a $500 deductible booking fee and can be delivered to up to 30 people at a time. A discount may be available for multiple workshops.
PEOPLE FIRST:
ACS Management Training
- This 2-hour program is a condensed delivery of our 3-hour version above.
- Training will meet the bare essentials of the training requirements defined in the Accessibility Standards for Customer Service under the AODA.
- It is intended specifically for management and senior organizational members and takes a seminar-type approach. It can be delivered in a “Lunch ‘n Learn” setting.
- This program runs $1,495 per event with a $500 deductible booking fee and can be delivered to up to 50 people at a time. A discount may be available for multiple deliveries.
PEOPLE FIRST:
ACS Train-the-Trainer Workshop
- Our Train-the-Trainer program is a 2-day, 14-hour program created to empower participants with the knowledge, training materials, tools, resources, strategies and limited licensing they need to deliver our 3-hour program to the rest of your organization.
- This program runs $1095 per person on to a minimum of 5 people and a maximum of 20 people. An $1800 deductible booking fee applies. A per person discount may be available for 6 to 20 people.
We have an accessible PowerPoint outline for each of our programs available for your review upon request.
Interested in a no-obligation quotation?
Ask us about our Outcome Measurement strategies and our Training & Post-Event Deliverables!
Contact us TODAY and we will put together a custom proposal to deliver an on-site workshop to raise the awareness and expertise of staff, volunteers and agents in providing customer service to people with disabilities.
Fostering a culture of accommodation through experiential education and open discussion
“The training was very beneficial for a corporation and for individuals to realize what barriers that people with disabilities face. The role-playing allows one to really place themselves into their position.
“Also, the benefit of having people who themselves have disabilities deliver the training was very helpful because it seems to bring it home. You begin to realize there are other disabilities besides the ones that you visually see.
“Placing ourselves in the shoes of others was very powerful. One begins to realize just how difficult life can be to get around.”
Donna West, HR Administrator – Training,
Town of Markham
