People with Disabilities are
PEOPLE FIRST
Are you working for or representing an organization or municipality that is taking seriously the responsibility of complying with the Accessibility for Ontarians with Disabilities Act 2005 (AODA)?
Do you know that it's now law in Ontario that all organizations, in both the public and the private sector, must provide accessible customer service training to all of their staff who have contact with the public in any form?
This training is mandated under the Accessible Customer Service Standard regulations within the AODA. Non-compliance could result in fines of $50,000 to $100,000 per day.
Did you know that people with disabilities are one of the fastest growing sectors of our population? By the year 2025, we will account for 20% of our population, that’s 1 in 5 people! Are you ready to address the varied needs of this segment?
We'll take your team from a place of uncertainty and ambiguity to comfort and confidence by approaching disability awareness with experiential sensitivity.
“The simulation exercises helped staff realize how difficult it can be to ask for help. Feedback from our staff was very positive.
“The facilitator communicated well, was organized and held the participants interest. Employees felt the training was valuable and would be applied both at work and in their everyday lives.
“We would definitely engage Changing Paces in the future. In fact, we have already booked further sessions.”
Tracey McKenzie, Deputy Clerk,
County of Lennox and Addington
Fostering a culture of accommodation through experiential education and open discussion
